ChatCard:
Units Remaining:
Units Expire:

Help Center

FromPer Minute Rate (Peak and Off-Peak)
Inmarsat mini-M and Fleet10
Inmarsat-B and Inmarsat-M10
Fleet Broadband7
BGAN16
GSPS11
Iridium and MSat / MSV12
AmosConnect Crew, per 30 messages200
Internet access, per 50 Kbytes, FleetBroadband7
Internet access, per 50 Kbytes, SwiftBroadband7
Internet access, per 50 Kbytes, BGAN5
ChatCard Self-Serve Portal
PrerequisitesTo use the Self-Serve Portal the user must have an activated ChatCard and an available internet connection. The portal can be accessed on any connection: the connection does not have to be supplied by the FleetBroadband terminal.
Buying a ChatCardYou must have an activated ChatCard to use the Self-Serve Portal. To purchase a new ChatCard, contact your Captain.
Initial Setup1. Open your chosen internet browser and enter the following URL: https://chatcardselfserve.inmarsat.com.
2. When prompted, enter your 11-digit ChatCard number.
3. Click Sign-In.
4. Read the Terms & Conditions, then tick the box to indicate your agreement and click Submit.
Note: The Terms & Conditions can be reviewed at any point by selecting the link located in the bottom corner.
Signing OutTo sign out, select Sign Out at the bottom right of the screen.
Buy UnitsTo purchase units for your ChatCard acccount:
1. Once logged in to the Self-Serve Portal, select Buy Units.
2. Select the desired amount of ChatCard units from the drop down menu.
3. Select Proceed to Pay.
4. Enter your card details in the Worldpay portal and select Make Payment.
Making a Call (Andrioid phones only)Selecting the phone icon launches the Fleet Voice app, which allows you to make calls through ChatCard.
Review Purchase or Call HistoryYour purchase can be reviewed by selecting Purchase History from the main menu, or after you made a purchase. Your call log can be viewed by selecting Call Log from the main menu.
View Call Rates and Access Help CentreYour estimated remaining call balance in minutes from a FleetBroadband terminal is shown at the bottom of the main menu screen. If you are calling from another terminal type, call rates can be found by selecting View Call Rates at the bottom of the menu screen.
Fleet Voice App
IntroductionThe instructions included in this document outline the preliminary steps for basic use of the Fleet Voice app. Note: As the app is currently being trialled, this step-by-step is subject to change. If you encounter any difficulties, please refer to the Help Centre in the first instance. If your query is not resolved, please contact your Captain for assistance.
How to Buy a ChatCardYou must have an activated ChatCard to use the Voice App. To purchase a new ChatCard, contact your Captain. You should request a ChatCard that can be topped up.
Initial Setup1. Ensure that you know your vessel's terminal manufacturer - your captain will be able to provide this information.
2. Connect to Wi-Fi made available onboard the vessel by entering the Wi-Fi name and password. Note: The Fleet Voice app is compatible only with the Wi-Fi provided onboard a vessel connected to an Inmarsat terminal
3. During the trial phase, Inmarsat will make available an APK file for the Android app. Inmarsat will provide details on how to access this APK. You will not be able to download the app from the Play store during the trial. The app will not be available for Apple devices during the trial. [CONFIRM]
4. Download and launch the Fleet Voice app.
5. Accept permissions.
6. When prompted, enter your 11-digit ChatCard number and Sign-In.
7. Select your vessel's terminal manufacturer from the drop-down menu.
Making a CallThere are two methods of making calls using the Fleet Voice app.
To dial a number select the phone icon found at the bottom of the screen, and input the full international telephone number including the country code. Note: You do not need to enter '00' before the country code.
Alternatively, by selecting the person icon, calls can be made by selecting the desired number from your list of contacts. Note: To use this option, you must allow permission for the app to access your device's contacts.
The Fleet Voice App will automatically direct calls through to Inmarsat's ChatCatrd platform using the ChatCard number input when launching the app.
Topping UpTo top up your ChatCard account from the Voice app; select Top Up at the bottom of the screen. Thsi will launch the ChatCard Self-Serve Portal in your phone's browser. Note: you will to ensure Wi-Fi is available.
Change ChatCardThe change the ChatCard you are using on the Voice app; select Sign-Out and when prompted, enter the desired 11 digit ChatCard number and click Sign-In.
Payment Problems
You will be notified by Worldpay if the payment transaction was not successful.

If the transaction did not go through, check that you entered your payment details correctly and try again.

If payment has been taken but units were not successfully added to your account, contact your Captain for assistance.
How to report a lost of stolen ChatCard
If your ChatCard has been lost or stolen, contact your Captain for assistance.
You may encounter error messages wile using the Self-Serve Portal or Voice App. Some of the most common errors are lised below.
ChatCard is not available for use, please see help center.You will see this error message when attempting to top up a ChatCard which has been frozen due to fraudulent behaviour, such as attempted payment with an unauthorised credit card.

While your card is frozen, you will be unable to make calls or further topups, but can still view your payment history and balance.

To un-freeze your card, please contact your Captain who will raise a ticket for you with Inmarsat. Alternatively, you can log in with a different ChatCard.
ChatCard unit balance at maximum and ready for use!You will see this error message when the attempted top-up will take your unused balance over the maximum balance limit. Your balance is ready to be used by making calls using the Fleet Voice app.
Invalid ChatCard number!You will see this error message if you try to log in with an invalid ChatCard number.

Check that you have entered your ChatCard number correctly and
If you receive other error messages, please contact your Captain for help.
CHATCARD TERMS AND CONDITIONS
These terms and conditions set out the terms under which Inmarsat Solutions (Canada) Inc. provides you with the ability to make voice calls using Inmarsat’s electronic pre-paid calling cards (“ChatCard”) through Inmarsat’s FleetBroadband and/or Fleet Xpress services/equipment (“Inmarsat Equipment”) or through the Inmarsat smart device application (the “Fleet Voice App”) (collectively, the “Services”). As part of the Services, a web based portal managed by Inmarsat is made available for the top-up and management of ChatCards (“ChatCard Portal”). Any references herein to Services shall be deemed to include the ChatCard Portal available on https://chatcardselfserve.inmarsat.com.
You must read and accept these terms and conditions before you access and use the Services. By accessing and using the Services you agree to be bound by the terms and conditions set out below. These terms and conditions and the Privacy and Cookie Policy together make up the terms and conditions of accessing the Services (hereinafter referred to as the "Terms"). If you do not wish to be bound by the Terms, please do not continue to register or use any of the Services.
By using the Services, you confirm that you are over the legal age to consent. If you are below legal age, and you have not obtained all the legal authorisations and/or capacity authorisations required by law to contract or to authorise transmission and transfer of personal data from your parents or legal guardians, please abstain from using the Services.
NO ACCESS TO EMERGENCY SERVICES: ChatCard is not a replacement for an ordinary mobile or fixed line telephone and does not allow you to make emergency calls to emergency services, including the police department, fire brigade, maritime safety services or other emergency services.
1. INTERPRETATION
“Customer” means the individual or entity using the Services (i.e. you);
“Device” means the compatible computer, laptop, mobile phone and/or other device ("Devices") used to access the Fleet Voice App. Further information on the types of Devices which are compatible with the Fleet Voice App can be found in the Help Centre section of the Fleet Voice App.
“Inmarsat” means Inmarsat Solutions (Canada) Inc., a company incorporated in Canada with registered office at 34 Glencoe Drive, Mount Pearl, Newfoundland, A1N 4S8, Canada;
“us”, “we” or “our” means Inmarsat and “you” or “your” means Customer;
2. INFORMATION ABOUT US AND CONTACT
2.1 Who we are: We are Inmarsat Solutions (Canada) Inc., a company incorporated in Canada with registered office at 34 Glencoe Drive, Mount Pearl, Newfoundland, A1N 4S8, Canada].
2.2 How we may contact you: If we have to contact you, we will do so by writing to you at the email address you have provided to us in your registration.
2.3 How to contact us: Should Customers require assistance or information regarding the use of the Services, please contact your vessel Captain in the first instance who will re-direct your query accordingly (if required). You may contact Inmarsat by writing to us at TO BE CONFIRMED @Inmarsat.com.
3. SERVICES
3.1 We will provide the Services to you in accordance with the Terms.
3.2 ChatCard allows voice calls to be placed using the Inmarsat Equipment or the Fleet Voice App. You acknowledge and agree that in order to use the Services on board a vessel, you require access to an active Inmarsat FleetBroadband or Fleet Xpress connection on-board the vessel including an active internet wireless connection. If you fail to have access to such active connections, you will be unable to use the Inmarsat Equipment and/or the Fleet Voice App to make voice calls.
3.3 You must first purchase a pre-paid ChatCard from your vessel Captain. Thereafter, you may electronically top-up the ChatCard via the ChatCard Portal by purchasing units of a certain monetary value (“Unit”). Voice calls can be placed immediately using the Fleet Voice App or the Inmarsat Equipment following successful top-up of Units on the ChatCard.
3.4 ChatCards are valid for one (1) year effective from the later of: (i) the date that Customer first uses the ChatCard or (ii) the date of the last top-up of Units via the ChatCard Portal (the “Validity Period”). After the Validity Period, you will lose any remaining Units available on the ChatCard and you will need to top-up additional Units to place further voice calls.
3.5 By installing the Fleet Voice App on your Device, you consent to us checking your version of the Fleet Voice App. You will be responsible for ensuring you have access to an active internet connection when installing the Fleet Voice App and/or downloading updated versions to the Fleet Voice App. Inmarsat reserves the right to require you to download and install an updated version of the Fleet Voice App as a condition of continuing to use the Fleet Voice App to place voice calls. You will be responsible for any and all costs associated with downloading and/or updating the Fleet Voice App.
4. REGISTRATION
4.1 In order to purchase Units on your ChatCard, you must complete the registration process as instructed on the ChatCard Portal and agree to the terms of the Privacy and Cookie Policy.
4.2 Please make sure that your registration details are correct and up-to-date, as we may use them to contact you about the Services, as set forth in the Privacy and Cookie Policy.
4.3 You accept that your entitlement to use ChatCard is for your personal use only. You shall not permit other people to use your personal details, and you are responsible for keeping them confidential and for preventing any unauthorised use.
4.4 Please contact your vessel Captain as soon as possible if you believe that anyone has obtained your personal details without your permission or if you become aware of any other actual or perceived breach of security in connection with the Services.
4.5 You agree not to register on the ChatCard Portal on behalf of any other person or entity.
5. CHARGES
5.1 ChatCard Units are available in denominations of Customer’s choice, not to exceed a maximum value of One Thousand (1000) Units at any one time. Please refer to the ChatCard Portal for details of the top-up amounts currently available.
5.2 Calls are decremented in the units per minute as shown in the Help Centre section of the ChatCard Portal and the Fleet Voice App. All calls will be decremented at a thirty (30) second minimum and fifteen (15) second increment thereafter. (NOTE: one unit DOES NOT equal one minute).
5.3 Call history records are available on the ChatCard Portal and the Fleet Voice App.
5.4 The top-up of Units on your ChatCard, including payment card details, are processed by a third party entity, and all queries relating to top-up and payment processes should be directed to your vessel Captain in the first instance who will re-direct your query accordingly. Any payments processed by a third party entity is also subject to the terms of such third party entity.
6. USE OF THE SERVICE
6.1 You shall use the Services in accordance with the Terms. Use by you of the Services other than as specified herein will constitute unauthorised use of the Services.
6.2 You shall not rent, lease, resell or otherwise redistribute the Services unless you have entered into a separate dealer and/or distributor agreement with Inmarsat.
6.3 You shall not reverse-engineer, decompile or disassemble any of the Services.
6.4 We will use reasonable efforts to provide an uninterrupted Service but from time to time faults may occur, for example the satellite connection may be disrupted due to: weather, solar or atmospheric reasons, misuse of the Services by Customers, planned maintenance, when the vessel is out of satellite coverage or Inmarsat Equipment suffers technical difficulties.
6.5 Occasionally, as a result of changes in circumstances, and in order to continue to provide the Services we may:
(a) give you instructions which we believe are necessary for reasons of health, safety, security or the quality of any telecommunications service provided by us to you or any other customer; or
(b) modify or temporarily suspend the Services to the extent necessary, due to an emergency, operational maintenance, technical repair or improvements. The Services will be restored as soon as reasonably practicable.
6.6 In the event of unusual use of the Services, including (without limitation) significantly increased traffic, charge back received against payment card details, indicating fraudulent use, Inmarsat may temporarily suspend your use of ChatCard or block your usage of the Services. Please contact your vessel Captain in the first instance to discuss and regain your access to the Services.
6.7 You shall:
(a) ensure that your Device(s) comply with all applicable laws and standards;
(b) be responsible for the security and proper use of all registration details used in connection with the Services (including the ChatCard Portal) and must take all necessary steps to ensure that they are kept confidential, secure, used properly and not disclosed to unauthorised people. You agree that it is your responsibility to ensure that your Device is compatible for use with the Services;
(c) reimburse us and all third parties involved in providing the Services to you against all liabilities, costs and expenses (including all interest, penalties, legal costs and other reasonable professional costs and expenses), damages and losses (including but not limited to any direct, indirect, special or consequential losses) arising out of a breach of these Terms or any use or misuse of the Services by you; and
(d) take all appropriate and necessary steps to back-up and protect any of your data and to protect your Devices and other IT systems from viruses, trojans, malware and other threats to your property.
7. INTELLECTUAL PROPERTY
7.1 Where software is provided by us to enable you to use the Services, the supply of such software will be governed by the licence terms accompanying such software. In the absence of any such licence terms, we grant you a non-exclusive, non-transferable revocable licence to use the software for that purpose and you shall:
(a) not, without our prior written consent, copy, decompile or modify the software (except as permitted by law); and
(b) sign any agreement reasonably required by the owner of the copyright in the software to protect the owner's interest in that software.
7.2 You shall reimburse us and all third parties involved in providing the Services to you against all liabilities, costs and expenses (including all interest, penalties, legal costs and other reasonable professional costs and expenses), damages and losses (including but not limited to any direct, indirect, special or consequential losses) suffered or incurred by us, or the third party, as the case may be, arising out of or in connection with any claim made against us, or the third party, as the case may be, for actual or alleged infringement of a third party's intellectual property rights arising out of or in connection with your use of the Services.
8. HOW WE USE YOUR INFORMATION
8.1 We will deal with your personal data in compliance with the applicable data protection legislation and in accordance with the Privacy and Cookie Policy.
8.2 You authorise us to use and disclose information about you and your use of the Services in accordance with the terms of the Privacy and Cookie Policy. This includes, but is not limited to, how you conduct your account being used, analysed and assessed by us and selected third parties for marketing purposes including, amongst other things, to identify and offer you by phone, post, on your mobile phone, email, text (SMS) or other means, our mobile network and any other products, services and offers which we think might interest you.
8.3 From time to time, we may (without notice to you) review, record or check your use of the Services where we are required to do so to make sure you are complying with any laws or regulations, or where ordered to do so by any court or other body or authority with the power to require such monitoring, or for our own internal purposes to make sure you are complying with the Terms.
9. LIMITATION OF LIABILITY
9.1 Nothing in these Terms will limit or exclude any liability Inmarsat may have for:
(a) any death or personal injury caused by our negligence, or the negligence of our agents and/or sub-contractors;
(b) fraud or fraudulent misrepresentation; and
(c) any other liability that cannot be excluded by law.
9.2 Inmarsat shall not be liable, and excludes its liability in entirety for:
(a) any fault in the Services arising from your failure to abide by these Terms;
(b) the replacement or deactivation of lost or stolen ChatCards;
(c) for any charges you may incur for transactions made through the Services with a third party;
(d) any transaction fees you may incur from your bank or card provider;
(e) any delay or failure by us to provide any element of the Services, where such delay or failure is caused by an event outside of our reasonable control. Such matters outside of our reasonable control include, (but are not limited to), severe weather conditions, epidemic, civil disorder, terrorist activity, war, government action and satellite outage;
(f) any loss or damage you may suffer from your use of the Services, in the absence of a breach of contractual obligation or legal duty of care by Inmarsat;
(g) any loss or damage you may suffer that was not foreseeable at the time we entered into these Terms;
(h) any loss or damage to your Device(s) caused by viruses;
(i) any loss of business or profits;
(j) any loss or corruption of data held on your Device;
(k) any defect in use of any Device(s) used to access the Services;
(l) the act of suspending or terminating access to the Services in accordance with these Terms; and
(m) any special, consequential or indirect losses (losses that would not normally result from the event that caused the loss).
9.3 Except for those liabilities referred to in clause 9.1, Inmarsat’s aggregate liability under or in connection with the supply of the Services is limited at all times to One Hundred United States Dollars (USD $100.00).
10. ENDING THIS CONTRACT AFTER CHATCARD HAS BEEN USED
10.1 We may terminate or suspend your use of the Services without giving you advance notice and without liability if:
(a) we reasonably believe that you or others (whether under your control or not) are misusing the Services, including but not limited to making use of the Services for illegal purposes;
(b) you are otherwise in breach of these Terms;
(c) you are persistently abusive or make threats, repeatedly cause a nuisance or annoyance or otherwise act illegally towards our staff or our property or that of our agents or any third party involved in providing the Services to you;
(d) we are told to do so by a government or other lawful regulatory authority or the emergency services;
(e) you allow anything to happen through the Services which in our reasonable opinion may have the effect of jeopardising the operation of the Services, or the Services are being used in a manner which is against your best interest, the best interests of other Customers and/or us or any third party involved in providing the Services to you;
(f) we are no longer able to provide you with the Services;
(g) you fail to pay any fees or charges when due (including, without limitation, fees and charges arising from unauthorised use of the Services); or
(h) you fail to use or replenish your ChatCard within a twelve (12) month period.
10.2 You may cancel your registration to ChatCard at any time for any reason by notifying your vessel Captain.
11. SEVERANCE
11.1 If any provision (or part provision) of the Terms shall be found (including after termination) by any court or administrative body of competent jurisdiction to be illegal, invalid or unenforceable, such illegality, invalidity or unenforceability shall not affect the other provisions or the rest of the provision (as the case may be) of the Terms, which shall remain in full force and effect.
11.2 If any provision (or part provision) of the Terms is so found to be illegal, invalid or unenforceable but would be legal, valid or enforceable if some part of it were to be deleted or modified, such provision (or part provision) shall apply with such deletion(s) and/or modification(s) (as the case may be) as may be necessary to make it legal, valid and enforceable.
12. VARIATION
Inmarsat reserves the right to amend these Terms from time to time, without notice, in its sole discretion.
13. THIRD PARTIES
13.1 We may transfer our rights and obligations under these Terms to any affiliate of ours or any company, firm or person provided this does not affect your rights under these Terms in a negative way.
15.1 You may not transfer your rights or obligations under these Terms to anyone else.
14. GOVERNING LAW AND JURISDICTION
14.1 These Terms and any dispute or claim (including non-contractual disputes or claims) arising out of or in connection with it or its subject matter or formation are governed by and construed in accordance with the laws of England and Wales .
14.2 Each Party irrevocably agrees that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim (including non-contractual disputes or claims) arising out of or in connection with these Terms
15. SECURITY AND REPLACEMENT UNITS
15.1 It is your responsibility to ensure the security of your access to the Services. Where the security of your access to the Services is compromised (such as your Device(s) being lost, stolen or damaged), and your ChatCard is used in an unauthorised manner, we are not able to provide you with a replacement of any Units.
15.2 If you have purchased Units via the ChatCard Portal, replacement Units may be processed by your vessel Captain (which may be for the full amount or partial amount) if the Services were unavailable for a prolonged period of time for any other reason aside from atmospheric conditions, terrain, network capacity or vessel location. Replacement Units claims will be evaluated on a case-by-case basis by your vessel Captain.
15.3 Where applicable, only the Units you purchased are eligible for replacement Units; bank fees will not be refunded under any circumstances.
15.4 You may also be refused a request for replacement Units if Inmarsat reasonably believes or suspects that (i) you are trying to unfairly exploit our replacement Units policy, for example, by making repetitive replacement Units requests in respect of the same reason, (ii) you are using the Services in breach of these Terms, (iii) you are using any of our Services fraudulently or your user account on the ChatCard Portal is being used by a third party fraudulently.
15.5 If you are unable to confirm that you are the rightful owner of Units on your ChatCard, we are unable to replace/transfer the replacement Units to another ChatCard and you may lose any remaining Units.
PRIVACY AND COOKIE POLICY – CHATCARD
Inmarsat Solutions (Canada) Inc. ("us", "we" and "our") is committed to protecting and respecting the privacy of you, the end user ("you" or "your") in using the ChatCard service (the “Service”).
This policy (“Privacy and Cookie Policy”) forms part of our terms and conditions of use (the "Terms") and sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the Terms carefully to understand our views and practices regarding your personal data and how we will treat such data.
For the purpose of the General Data Protection Regulation (Regulation (EU) 2016/679) (the “GDPR”) and the data protection laws applicable to the Service, we are the Data Controller (as defined in the GDPR).
Whenever you register with us to use the Service, you are consenting to the uses described in clause 5 of this Privacy and Cookie Policy and are giving explicit and unequivocal authorisation to the use of your data for the processes and purposes described in this Privacy and Cookie Policy.
1. PERSONAL DATA WE MAY COLLECT FROM YOU
Personal data means any information about an individual from which that person can be identified. It does not include data where your identity has been removed or which are not associated with or linked to your personal data (anonymous data).
1.1. “Identity and Contact Data”: we may collect, use, store and transfer this data while you are using the Services:
(a) your first name, last name, title, gender, address (home, postal or other physical address), email address and telephone numbers.
(b) if you install the Fleet Voice App (as defined in the ChatCard Terms and Conditions) on your Device (as defined in clause 2.1 below), you will be asked to consent to Inmarsat’s access to your Device’s address book. A copy of the phone numbers and names of all your contacts will be collected and stored by us in order for us to be able to enable you to call your contacts from the Device when using the Services;
(c) if you contact us, a record of that correspondence;
(d) “Transaction Data”: details of transactions you carry out in order to purchase the Service;
(e) details about payments from you and other details of Services you have purchased from us and our fulfilment of your order;
(f) “Technical Data”: includes traffic data (details of your visits to internet sites), location data, weblogs and other communication data, the resources that you access internet protocol (IP) address, browser type and version, and other technology on the devices you use to access our Services; and
(g) details of any mobile applications on your device that make use of the Service.
2. IP ADDRESSES, WEB BEACONS AND DEVICE INFORMATION
2.1. We may collect technical information about your laptop, computer, mobile phone, smart phone and/or other electronic devices ("Devices"), including where available your IP address, the Device's unique Device identifiers, operating system and browser type, for system administration and to report aggregate information to our advertisers.
2.2. This information will be collected through the use of web beacons, a transparent graphic image placed on a web page or in an email indicating whether a page or email has been viewed or forwarded. This will be aggregated statistical information about our users' browsing actions and patterns, and does not include any personally identifiable information. If you do not wish to receive web beacons you will need to disable HTML images or refuse HTML (select text only) emails via your email software.
2.3. We may also associate the Device information collected in this clause 2 with the information collected in clause 1.1(a) above, and will treat such combined information as personal data, in accordance with this Privacy and Cookie Policy, for as long as it is combined.
3. PURPOSE OF OUR USE OF YOUR DATA
3.1. We will only use your personal data when the law allows us to do so. We may collect and process the following personal data about you for the purposes specified:
3.2. Registration. Identity and Contact Data that you provide at the time of registering to purchase our Services, which will be used for the purpose of providing you with the Services.
3.3. Enquiries. If you contact us, we will use the Identity and Contact Data that you supply in order to deal with and/or respond to your request or as is necessary for the performance of a contract with you or in order to take a step at your request prior to entering into a contract and/or where such processing is in our legitimate interests. We may also retain a record of that correspondence.
3.4. Performance of a contract. We will process your Identity and Contact Data and Transaction Data where it is necessary for the performance of a contract we are about to enter into or have entered into with you.
3.5. Advertising, marketing and public relations. We may use your Identity and Contact Data to form a view on what we think you may want or need, or what may be of interest to you as our customer and in doing so we may periodically send promotional content via email about new services, special offers and other information that is deemed relevant to your use of our services. This is necessary for our legitimate interests in growing and developing our business including our Services. You will receive marketing communications from us if you have requested information from us and/or following the purchase of the Services and, have not opted out of receiving that marketing. We will however ask for express consent before we share your personal data with any third party for marketing purposes. You can ask us to stop sending marketing communications at any time by contacting us.
3.6. Surveys. If you choose to complete a survey that we use for research purposes, we will retain the information that you provide in response to that survey. This is necessary for our legitimate interest in understanding our customers and developing our business and to informing our marketing strategy.
3.7. Administration. We may use your Identity and Contact Data and Technical Data for the purpose of protecting our business and our website, including troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting of data. This is necessary for our legitimate interest in running our business, the provision of administration and IT services, network security, to prevent fraud and in the context of a business reorganisation or group restructuring exercise, and for compliance with our legal obligations.
3.8. Website Analytics. As you navigate our website, Technical and Usage Data may be collected automatically. We do this to find out things such as the number of visits to websites, and to help us to improve and customise the Services for you, in accordance with our legitimate interests. This is necessary for our legitimate interest in defining types of customers for our Services, to keep our Services updated and relevant, to develop our business and to inform our marketing strategy.
3.9. Fault reporting. If you contact us to report a fault with our Services or portal, we will use the Identity and Contact Data provided for the purposes of rectifying that fault in accordance with our legitimate interests.
3.10. We may also use personal data which you provide to us, where the law allows us to do so, as follows:
(a) to deal with and/or respond to any enquiry or request made by you prior to entering into any contract or agreement with us or as a result of such contract or agreement;
(b) where we need to perform the contract we are about to enter into or have entered into with you;
(c) where we need to comply with a legal, governmental or regulatory obligation, including the prevention of crime; and
(d) where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.
3.11. Generally we do not rely on consent as a legal basis for processing your personal data other than in relation to sending third party direct marketing communications to you via electronic means. You have the right to withdraw consent to marketing at any time by contacting us.
3.12. We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If you wish to receive an explanation as to how the processing for the new purpose is compatible with the original purpose, please contact us. If we need to use your personal data for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so.
3.13. Please note that we may process your personal data without your knowledge or consent, in compliance with the above rules, where this is required or permitted by law, and/or an applicable regulation.
4. WHERE WE STORE YOUR PERSONAL DATA
4.1. The data that we collect from you may be transferred, transmitted to, and stored at a destination outside the European Economic Area ("EEA"), provided that such third country or territory has an adequate level of data protection as set forth in Annex 1 herewith, or provided there are in place specific contractual arrangements between the exporter and the importer of data to allow for such transfer. It may also be processed by staff operating inside or outside the EEA who work for us or for one of our suppliers. Such staff maybe engaged in the processing of your payment details and the provision of support services. By submitting your personal data, you agree to such transfer, transmission, storing or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy and Cookie Policy.
4.2. We will implement appropriate technical and organisational measures to protect the security and confidentiality of data that we collect from you.
4.3. The transmission or transference of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of the information you transmit to third parties through your use of the Service. Any transmission is therefore at your own risk.
5. 5. HOW WE USE YOUR INFORMATION
5.1. The information we hold about you is used for the following purposes and processes:
(a) ensure that content accessed via the Service is presented in the most effective manner for you on your Device;
(b) provide you with information, products or services that you request from us or which we consider may interest you;
(c) provide you with access to the Service and enable you to participate in interactive features of the Service, when you choose to do so;
(d) contact you if necessary;
(e) verify that you are an authorised user for security purposes;
(f) assist us with crime and fraud prevention, such as to check your identity;
(g) investigate any complaints or other enquiries that you submit to us;
(h) enhance and personalise the products and services that we and selected third parties offer to you;
(i) analyse markets and produce reports, perform research and statistical analysis and to monitor usage behaviour;
(j) disclose your personal data or usage of our Service to certain third parties (outlined further in clause 6);
(k) aggregate information about you, your spending and your use of the Service with information about other users of the Service in order to identify trends ("Aggregated Data"). We may pass Aggregated Data to third parties, such as partners, to give them a better understanding of our business and to bring you a better Service. Aggregated Data will not contain information from which you may be personally identified;
(l) analyse information about you including your calling data on a personalised or an aggregated basis. We may pass this data to selected third parties and we may use this information to provide you with third party offers, promotions, adverts or commercial communications;
(m) report aggregate information to our advertisers or selected third parties for consumer analysis; and
(n) provide you with, or permit select third parties to provide you with, information about goods and services that may be of interest to you.
5.2. We may disclose information about identifiable individuals to select third parties and/or provide them with aggregated information about our users. We may also use aggregated information to help advertisers reach the kind of audience they want to target.
5.3. We will only retain your personal data for as long as necessary, in accordance with the purpose for which the data was collected and with the applicable law.
6. DISCLOSURE OF YOUR INFORMATION
6.1. We may disclose your personal data to any member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries, as defined in section 1159 of the UK Companies Act 2006. We may also disclose, share or transfer your information to any legal entity resulting from a merger, acquisition, divestiture, asset transfer or any other form of corporate reorganisation.
6.2. We may disclose, share, transfer or transmit your personal data to third parties (whether based in those Authorised Countries set out in Annex 1 below and/or with any third party located in any other country with whom we have entered a contract containing appropriate protection clauses for personal data):
(a) who are our customers who operate the vessel where you access the Service;
(b) as detailed at clause 5 above;
(c) in the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets;
(d) if Inmarsat or substantially all of its assets are acquired by a third party, in which case personal data held by us about our customers will be one of those transferred assets;
(e) if we are under a duty to disclose or share your personal data in order to comply with any legal or regulatory obligation or request, or in order to enforce or apply the Terms; and/or
(f) to protect the rights, property, or safety of us, our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.
6.3. We may disclose, share, transfer or transmit your information to our partners, agents and subcontractors (including prospective partners, agents and subcontractors) who are involved in the delivery of providing products or services used or ordered by you, as well as:
(a) to other communications companies;
(b) to any relevant public authority or law enforcement agency;
(c) to third parties from whom you have chosen to receive marketing information;
(d) to third parties to whom you have consented to transfer your personal data;
(e) where you give us false or inaccurate information and we identify or suspect fraud;
(f) where we, or an affiliate processing your data on our behalf, are compelled to do so by law;
(g) in response to a valid, legally compliant request by a competent authority;
(h) during emergencies when we believe physical safety is at risk;
(i) where the Service is moderated; or
(j) in response to a complaint that there has been a breach of the Terms,
(k) in each case whether such third party is based in those Authorised Countries set out in Annex 1 below and/or with any third party located in any other country with whom we have entered a contract containing appropriate protection clauses for personal data.
7. DATA RETENTION
7.1. We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, regulatory, accounting, or reporting requirements.
7.2. If you have installed the Fleet Voice App and consented to Inmarsat’s access to the address book on your Device (as detailed in clause 1.1(b) above), we will delete the address book once you have uninstalled the Fleet Voice App from your Device. Otherwise, we will keep your contact information for as long as you use the Fleet Voice App so that we can provide you with all the functionalities of the Fleet Voice App.
7.3. To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.
7.4. In some circumstances we may anonymise your personal data (so that it can no longer be associated with you) for research or statistical purposes in which case we may use this information indefinitely without further notice to you.
8. YOUR RIGHTS
8.1. If you do not want us to process your data as set out in this Privacy and Cookie Policy, or to pass your details onto third parties for marketing purposes, you may object to the future use of your data and/or request that your data is deleted by contacting us at GlobalCustomerSupport@Inmarsat.com.
8.2. If you object to the future processing of your data, you should immediately cease to use the Service.
8.3. We provide access to the Service in accordance with our Terms and this Privacy and Cookie Policy and if you do not accept them or object to the processing of your data we will cease to provide the Services to you and deactivate your account.
8.4. You have the right to:
(a) Request access to your personal data (commonly known as a "data subject access request"). This enables you to receive a copy of the personal data that we hold about you and to check that we are lawfully processing it.
(b) Request correction of the personal data that we hold about you. This enables you to have any incomplete or inaccurate data that we hold about you corrected, although we may need to verify the accuracy of the new personal data that you provide to us.
(c) Request erasure of your personal data. This enables you to ask us to delete or remove personal data where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal data where you have successfully exercised your right to object to processing (see below), where we may have processed your personal data unlawfully or where we are required to erase your personal data to comply with local law. Please note, however, that we may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request.
(d) Object to processing of your personal data where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground as you feel it impacts on your fundamental rights and freedoms. You also have the right to object where we are processing your personal data for direct marketing purposes. In some cases, we may demonstrate that we have compelling legitimate grounds to process your personal data which override your rights and freedoms.
(e) Request restriction of processing of your personal data. This enables you to ask us to suspend the processing of your personal data in the following scenarios: (a) if you want us to establish the data's accuracy; (b) where our use of the data is unlawful but you do not want us to erase it; (c) where you need us to hold the data even if we no longer require it as you need it to establish, exercise or defend legal claims; or (d) you have objected to our use of your data but we need to verify whether we have overriding legitimate grounds to use it.
(f) Withdraw consent at any time where we are relying on consent to process your personal data. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent. If you withdraw your consent, we may not be able to provide certain services to you. We will advise you if this is the case at the time you withdraw your consent. You can ask us to stop sending you marketing messages at any time by following the “unsubscribe” (or similar) links on any marketing message sent to you or by contacting us at any time. Where you opt out of receiving these marketing messages, this will not apply to personal data provided to us as a result of a purchase, service experience or other transactions.
8.5. If you wish to exercise any of your above rights, please send a written request to us at CONFRIM @Inmarsat.com.
9. BACKGROUND TO COOKIES
9.1. A cookie is a small data file of letters and numbers that we store on your browser or the hard drive of your Device, (if you agree). Cookies contain information that is transferred to your Device's hard drive.
9.2. In order to provide you with the best possible experience when you use the Service, we may create cookies when you use the Service.
9.3. Cookies help us to:
(a) make our Service work as you would expect;
(b) keep track of how many times you complete specific actions whilst using our Service;
(c) continuously improve our Service; and
(d) make our marketing more efficient.
10. TYPES OF COOKIES
We use the following cookies:
(a) Analytical Performance Cookies:
These allow us to recognise, monitor and count the number of users utilising our Service. This helps us to improve how the Service works.
(b) Functionality cookies:
These are used by us to recognise you when you return to use our Service. This enables us to personalise the Service, for example, to greet you by name and remember your preferences.
(c) Targeting cookies:
These cookies record the pages you have visited and the links you have followed while using our Service. We will use this information to make the Service and the advertising displayed on it more relevant to your interests. We may also share this information with third parties for this purpose.
11. ACCESS TO INFORMATION
You have the right to access information held about you. Your right of access can be exercised in accordance with this Privacy and Cookie Policy and the applicable laws relating to personal data.
12. CHANGES TO OUR PRIVACY POLICY
Any changes we may make to this Privacy & Cookie Policy in the future will be posted on this page.
13. CONTACT
13.1. If you have any queries or comments regarding this Privacy and Cookie Policy, please address them to us at CONFIRM @inmarsat.com.
13.2. The Service is provided by Inmarsat Solutions (Canada) Inc., whose registered office is 34 Glencoe Drive, Donovan’s Industrial Park, Mount Pearl, Newfoundland, A1N 4S8, Canada.
14. COMPLAINTS
You have the right to make a complaint at any time to the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO so please contact us at CONFIRM @Inmarsat.com in the first instance.
ANNEX 1 – AUTHORISED COUNTRIES
1. Andorra
2. Argentina
3. Austria
4. Belgium
5. Bulgaria
6. Canada
7. Croatia
8. Cyprus
9. Czech Republic
10. Denmark
11. Estonia
12. Finland
13. France
14. Germany
15. Greece
16. Guernsey
17. Hungary
18. Japan
19. Jersey
20. Iceland
21. Ireland
22. Isle of Man
23. Israel
24. Italy
25. Latvia
26. Liechtenstein
27. Lithuania
28. Luxembourg
29. Malta
30. Netherlands
31. New Zealand
32. Norway
33. Poland
34. Portugal
35. Romania
36. Slovakia
37. Slovenia
38. Spain
39. Sweden
40. Switzerland
41. United Kingdom
42. United States of America (to the extent opted into the EU-US Privacy Shield framework)
43. Uruguay


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